Shipping & Returns

Last Updated: May 2, 2025

Shipping Methods

Frisco Guns ships all products in strict compliance with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) rules and regulations, as well as applicable federal and state laws. We offer the following shipping options within the United States:

• Standard Shipping: Delivered via ATF-approved carriers (e.g., USPS, UPS, FedEx) in 5-7 business days.

• Firearms: Shipped exclusively to a licensed Federal Firearms License (FFL) dealer for transfer, as required by the Gun Control Act of 1968 and ATF regulations.

• Ammunition: Shipped in compliance with ATF and Department of Transportation (DOT) hazardous materials regulations. 

Shipping Costs

Shipping fees are calculated at checkout based on:

• Order amount.

• Destination address.

• Additional compliance requirements (e.g., FFL transfer fees, hazmat fees for ammunition). Free standard shipping is available on non-firearm, non-ammunition orders over $[X]. Firearms and ammunition shipments may incur additional fees to cover ATF-compliant handling and FFL coordination.

Delivery Times

Estimated delivery times are:

• Standard: 5-7 business days after order processing.

• Delivery times are estimates and may vary due to holidays, compliance delays, or unforeseen circumstances.

Geographic Coverage

We ship to all 50 US states and territories where permitted by federal, state, and local laws, in accordance with ATF regulations. Firearms and ammunition are only shipped to jurisdictions where they are legally permitted. Customers are responsible for verifying compliance with local laws before ordering. We do not ship firearms or ammunition internationally.

ATF Compliance

• Firearms: All firearms are shipped to a licensed FFL dealer chosen by the customer or designated by Frisco Guns. The FFL dealer will conduct a National Instant Criminal Background Check System (NICS) check and complete the transfer per ATF regulations. Customers must provide the FFL dealer’s contact information at checkout.

• Ammunition: Shipped with adult signature verification to ensure compliance with ATF and state age restrictions. Ammunition is packaged and labeled per DOT hazardous materials regulations.

• Prohibited Items: We do not ship items prohibited by ATF regulations, such as unregistered National Firearms Act (NFA) items (e.g., suppressors, short-barreled rifles) without proper ATF approval and documentation. We reserve the right to cancel orders that violate ATF regulations or local laws.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Track your order via carrier or contact us for assistance. For firearms, we’ll provide updates on FFL dealer coordination and transfer status to ensure compliance with ATF requirements.

Lost or Damaged Shipments

If your order is lost:

• Contact us at friscoguns@gmail.com.

• We will coordinate with the FFL dealer and carrier to resolve the issue, ensuring compliance with ATF reporting requirements for lost or stolen firearms. We will refund once a claim has been filed and the item is confirmed lost. 

Contact Us

For shipping inquiries, reach us at:

• Email: friscoguns@gmail.com

Returns & Refunds Policy (Including Warranty Policy)

Last Updated: May 2, 2025

Eligibility

The buyer is responsible for knowing the laws of their state of residence regarding firearm/accessory types and magazine capacity restrictions. Each warehouse operates on their own policy for restricted item shipping. In rare cases, items such as high capacity magazines, hollow point ammunition, or restricted firearms will still be shipped to addresses in prohibited states. If an item ships and cannot be transferred/possessed for any reason, the customer is responsible for return shipping via their transferring dealer. A refund will be issued less a 35% restocking fee, and any other fees/shipping costs incurred. This return/refund policy only applies to items deemed illegal/ineligible for the customer to own with sufficient proof. For Damaged Firearms, you need to inspect before signing the item out from your FFL. Once the firearm is signed out from the FFL you will need to deal with the manufacturer, so please inspect at your FFL's location. All other sales are final. There are NO RETURNS UNDER ANY CIRCUMSTANCES. You will need to deal with the manufacturer for any damages or defects. 

Return Process

To initiate a return:

1. Contact us at friscoguns@gmail.com to request a Return Merchandise Authorization (RMA) number. For firearms, include the FFL dealer’s contact information and order details to ensure ATF compliance.

2. Package the item securely with the RMA number included. Firearms must be shipped to an FFL dealer designated by Frisco Guns.

3. Ship the item using the provided return label.

Refund Process

Once we receive and inspect your return:

• We’ll notify you of approval or rejection via email.

• For non-firearm, non-ammunition items, approved refunds will be issued to the original payment method within 7-10 business days.

• For firearms, refunds are subject to FFL dealer verification and ATF compliance. Approved refunds will be processed after confirming the firearm’s return to our designated FFL dealer.

• Refunds exclude original shipping costs and FFL transfer fees unless the return is due to our error or a defective product. Ammunition returns are limited to defective or incorrect shipments due to ATF restrictions on consumer returns.

Warranty Information

Most products come with a limited warranty:

• Coverage: Defects in materials or workmanship for [X months/years] from purchase. Firearms warranties cover manufacturing defects only, per ATF and manufacturer guidelines.

• Exclusions: Damage from misuse, accidents, unauthorized repairs, or improper handling (e.g., failure to follow ATF-safe storage guidelines).

• Claim Process: Contact tye manufacturer. ATF Compliance

• Firearms Returns: Returns of firearms are only accepted for defects or order errors and only if the firearm has not been transferred. Once the firearm is transferred to you, you own it and your u will need to deal with the manufacturer for any issues. The firearm must be shipped to an FFL dealer designated by Frisco Guns, and the customer must comply with ATF transfer requirements (e.g., background checks for re-transfer). We report all returns to the ATF as required by 27 CFR 478.124

Additional Terms

• • By placing an order through our website, you agree to our Terms and Conditions, which outline your rights and obligations regarding purchases, returns, and use of our services.